Updated: May 8, 2021
Communication in my opinion is one of the most important factors when retaining a lead and keeping a customer, a loyal customer. Communication is key as we have all heard but here are some ways you can work on improving your communication with your clients.
Listen, Listen, Listen. Listen carefully and clearly to your clients needs and questions. A lead is often lost because of misunderstandings of the product or services. Listen to your clients concerns and answer them clearly.
Learn how to handle irate clients. Do not allow an upset client to cause a negative response from you. Keep your composure, breath and take control of the situation and of your response. Do not react to the client but be proactive.
Friendliness can never do harm. Keep conversation with your clients friendly, no matter how serious the discussion is a smile can change the entire atmosphere and experience for the client.
Diarize follow up calls or meetings. Keep the communication consistent and ensure you arrange follow up calls/meetings or emails to ensure that the client is happy and has a positive experience of your services or product.