Quality Assurance
Business Management
Administration
Shayleen Smith
Here to help
We are here to help you. We have a passion for helping employees and business owners reach their full potential by ensuring employee excellence by providing our services.
Some of the benefits you will experience when using our services are:
-Better Customer Experience
-Increased Customer and Employee Satisfaction
-Improved Employee Engagement
-Increased Productivity
-Employee Compliance
-Improved relationship between Agents and Managers
Work With Us
and let us help you
What We Do
What We Offer
QUALITY ASSURANCE
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Employee Quality Assurance Program
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Assessing Company Operations, Standards and Processes
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Setting Customer Service Standards
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Employee Compliance
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Feedback on Employee Skills
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Training Employees
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Consulting and Training of Managers
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Reporting
BUSINESS MANAGEMENT
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People Management
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Process Management
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Business Management
ADMINISTRATIVE
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Administrative Support
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Proofreading
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Reporting
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Word Processing
Benefits
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Increased Productivity
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Increased Customer and Employee Satisfaction
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Employee Compliance
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Improved Communication Skills
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Empowering of Agents/Employees
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Increased Performance
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Coaching and Training